दुधकुण्ड ज्वाला माई दर्शन प्रा. लि.

Last updated: 10/18/2025

1. Introduction

Dudh Kunda Jwalamai Darshan Pvt. Ltd. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

2. Information We Collect

Personal Information You Provide

Name and contact information (email address, phone number)
Booking information (travel dates, destinations, passenger details)
Payment information (processed securely through eSewa)
Account credentials (if you create an account)

Automatically Collected Information

Device information (device type, operating system, unique device identifiers)
Usage data (pages visited, time spent, features used)
Log data (IP address, browser type, access times)
Location information (with your permission)

3. How We Use Your Information

We use the information we collect to:

Process and manage your bookings
Provide customer support
Send booking confirmations and updates
Improve our services and user experience
Communicate with you about our services
Comply with legal obligations
Prevent fraudulent activities

4. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

Payment Processors: eSewa and Khalti for processing payments
Service Providers: Third-party vendors who assist in our operations
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger or acquisition

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All payment information is processed through secure payment gateways.

6. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

7. Your Rights and Choices

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Opt-out of marketing communications
Export your data

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are retained for a minimum of 5 years as required by law.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: support@dudhkundajwalamai.com.np
By phone: +977-XXXXXXXXXX
By mail: Chabahil 7, Kathmandu, Nepal